To support the HIC management through the catering tender process with the objective of improving the catering offer and the delegate / visitor experience, whilst retaining the level of current income to HIC.
A full understanding of the operation was made through site visits and analysis of the financials, which formed the outline of the specification and tender documentation. Working with the council procurement team a number of caterers were approached and bid for the contract.
The tender process resulted in Kudos part of the Crown Group retaining the contract. On-going advice includes advising HIC on quality standards through a catering audit process.