House of Lords


To introduce an effective ‘grab & go’ lunch offer in an existing outlet whilst reducing the subsidy and improving the service to Members.



Senior management attended a London Café Tour to see the latest lunch service developments,  and  recommendations were made that included introducing changes that Members and staff felt were practical and cost effective.



The introduction of a popular and improved modern lunchtime service facility whilst motivating the key catering staff to appreciate the rapidly improving standards of lunchtime offers in London.