House of Lords

 

Objective: 

To introduce an effective ‘grab & go’ lunch offer in an existing outlet whilst reducing the subsidy and improving the service to Members.

 

Process:

Senior management attended a London Café Tour to see the latest lunch service developments,  and  recommendations were made that included introducing changes that Members and staff felt were practical and cost effective.

 

Outcomes:

The introduction of a popular and improved modern lunchtime service facility whilst motivating the key catering staff to appreciate the rapidly improving standards of lunchtime offers in London.

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