Catherine has 35 years’ executive-director experience in facilities management, across a wide range of sectors including: education (both local authority and higher education); accommodation; retail; museums and galleries; event venues and healthcare. She can undertake service reviews both at a strategic and operational level across the full range of soft FM services (cleaning, housekeeping, catering, security, grounds maintenance and building management). She has extensive experience of large OJEU procurement projects of both capital builds to the value of £63 million and service contracts to the value of £120 million. She has been responsible for managing 1400 staff and operating £50 million annual turnover organisations.
She has a successful record of turning businesses round and is therefore well placed to support organisations in improving their performance by optimising organisational structures and service provision but most importantly of all focussing on the people who will deliver change.
Catherine is a member of the British Institute of Facilities Management, a Fellow of both the Institute of Hospitality and the Royal Society of Arts, an associate member of Foodservice Consultants Society International and a member of the Professional Speaking Association. She was a former Director of the British Institute of Cleaning, founding member and Chair of the British Association for Cleaning in Higher Education and is a Non-Executive Director of an NHS Foundation Trust. She has a degree in Hotel and Catering Management from the Scottish Hotel School, University of Strathclyde.
""I found Catherine to be a great all-round manager with an eye for detail and a clear sense of direction. She was widely recognised for her work ethic. She worked wonders and had a hugely positive impact on moral during what could have been a difficult time of change. She changed the whole ethos of the customer services division from being the 'poor relations' to being a major contributor to the customer experiences, and a division to be proud of. Catherine was great to work with, always open to new ideas, always willing to help and always totally on top of her brief.""
Roz Burgess’ is the company principal at Intelligent Catering Limited is an independent consultancy that provides practical designs, solutions and guidance for commercial catering operations. Roz’s background and experience is proven to be able to innovate, developing and providing workable and desirable solutions to maximise both space and revenue.
Roz has worked on a number of projects with Turpin Smale, providing commercial kitchen design and technical input into projects from universities, business & industry to visitor attractions.
Having worked with many of her clients over a number of years and Roz is proud to be part of their projects. Indeed many people continue to benefit from her expertise when they change roles. This speaks volumes about the down to earth and realistic catering advice she provides.
Roz is a Professional Member of the FCSI, and holds a Master's degree with distinction in International Management and Design Consultancy from Sheffield Hallam University.
"'Having worked closely with Charles on previous projects it was once again most beneficial to call on his first class knowledge of high street trends, products and concepts to advise and guide us during the Clifton campus project. Roz Burgess has been a fantastic addition and her skilled approach to design coupled with expertise in effective space planning and customer flow were crucial in overcoming a number of issues in relation to certain structural restrictions in parts of the existing building.' "
A consultant since 1999 with specialist knowledge of conference, events, sales and marketing.
Experienced in new business income generation, feasibility studies, and strategic reviews of existing operations including hands on tactical support.
Ian is a catering and food service professional with over 30 years in the industry in senior operational and business development roles.He has extensive,specialist knowledge of food services for clients in business and industry,sports arenas,stadiums and conference venues.
"Ian is extremely personable, positive, self motivated and a good strategic thinker, mixed with sound common sense"
Tracey has considerable and relevant catering, hospitality and marketing experience – most recently as a commercial director (for 4 years) before becoming a consultant and joining Turpin Smale in 2016.
""Tracey brings to her work skills from her previous life in advertising and applies it in an unconventional way that breaks the mould of catering consultancy as we know it and by approaching the project from different angles, she engages the caterer and client to challenge them both to break new ground with a fresh approach. It was a delight to work with her.”"
Charles is hospitality professional with senior management experience; with clients in the university, commercial, leisure and visitor attractions markets delivering both strategic and operational hospitality consulting projects. A catering and conference consultant since 2000, Charles has worked with a wide range of organisations in the UK and Middle East.
"'Charles offers expertise, insight and a commendable ability to listen and interpret effectively. Invariably Charles will offer his views in a considered, almost understated but effective way. He is certainly one that I would turn to for advice'"
A catering consultant since 2001 with a specialist knowledge of cafe operations. Experienced in managing bar and restaurant operations, new openings, quality performance measurement and improving profit, in both small and large companies.
"The advantage of using Chris is that you are dealing with a senior person who has a track record"
A catering consultant since 1988, Peter has now retired as a full time director, and is now advising the team on an ongoing basis. Peter held several senior positions in operations and marketing in major retail and contract catering companies in UK and Europe.
"The advantage of using Turpin Smale is that you are dealing with a senior person who has a track record"