Catherine Anderson

Catherine has 35 years’ executive-director experience in facilities management, across a wide range of sectors including: education (both local authority and higher education); accommodation; retail; museums and galleries; event venues and healthcare. She can undertake service reviews both at a strategic and operational level across the full range of soft FM services (cleaning, housekeeping, catering, security, grounds maintenance and building management). She has extensive experience of large OJEU procurement projects of both capital builds to the value of £63 million and service contracts to the value of £120 million. She has been responsible for managing 1400 staff and operating £50 million annual turnover organisations. 

She has a successful record of turning businesses round and is therefore well placed to support organisations in improving their performance by optimising organisational structures and service provision but most importantly of all focussing on the people who will deliver change.
Catherine is a member of the British Institute of Facilities Management, a Fellow of both the Institute of Hospitality and the Royal Society of Arts, an associate member of Foodservice Consultants Society International and a member of the Professional Speaking Association. She was a former Director of the British Institute of Cleaning, founding member and Chair of the British Association for Cleaning in Higher Education and is a Non-Executive Director of an NHS Foundation Trust. She has a degree in Hotel and Catering Management from the Scottish Hotel School, University of Strathclyde. 

""I found Catherine to be a great all-round manager with an eye for detail and a clear sense of direction. She was widely recognised for her work ethic. She worked wonders and had a hugely positive impact on moral during what could have been a difficult time of change. She changed the whole ethos of the customer services division from being the 'poor relations' to being a major contributor to the customer experiences, and a division to be proud of. Catherine was great to work with, always open to new ideas, always willing to help and always totally on top of her brief.""

Roz Burgess

Roz Burgess’ is the company principal at Intelligent Catering Limited is an independent consultancy that provides practical designs, solutions and guidance for commercial catering operations.  Roz’s background and experience is proven to be able to innovate, developing and providing workable and desirable solutions to maximise both space and revenue.

Roz has worked on a number of projects with Turpin Smale, providing commercial kitchen design and technical input into projects from universities, business & industry to visitor attractions.

Having worked with many of her clients over a number of years and Roz is proud to be part of their projects. Indeed many people continue to benefit from her expertise when they change roles. This speaks volumes about the down to earth and realistic catering advice she provides.

Roz is a Professional Member of the FCSI, and holds a Master's degree with distinction in International Management and Design Consultancy from Sheffield Hallam University.

"'Having worked closely with Charles on previous projects it was once again most beneficial to call on his first class knowledge of high street trends, products and concepts to advise and guide us during the Clifton campus project. Roz Burgess has been a fantastic addition and her skilled approach to design coupled with expertise in effective space planning and customer flow were crucial in overcoming a number of issues in relation to certain structural restrictions in parts of the existing building.' "

Elisabeth Barton - Grew

A consultant since 1999 with specialist knowledge of conference, events, sales and marketing.

Experienced in new business income generation, feasibility studies, and strategic reviews of existing operations including hands on tactical support. 

  • Director of Key Locations venue finding agency since 1999 placing of £2M conference and events each year
  • Director of Tarbay Centre Ltd (since 2009) and Onset Solutions Ltd (since 1999)
  • Supported another consultancy as their conference and events specialist for over 12 years working on various projects including over 40 universities, dedicated conference centres, race courses, cricket grounds, corporate headquarter and unusual venues
  • Recent clients include Cardiff Metropolitan University, Boughton House (Kettering)  Newark; Civil War Centre and Palace Theatre; University of Brighton strategic and tactical support to ‘South Coast’ conferences and ‘Leicester Conferences’ at University of Leicester
  • Sales Director for Marriott hotels for over 8 years with a corporate career with Bass, Whitbread PLC and Allied Breweries
  • Studied at Leeds Metropolitan University, gaining the  HCIMA professional qualification and recently awarded an honorary MBA from University of West London for support given to event management students. Local councillor for RBWM in 2011 and lead member for Tourism and previous board member for MIA. Guest lecturer at Thames Valley University and University of Brighton. 

Ian Doughty

Ian is a catering and food service professional with over 30 years in the industry in senior operational and business development roles.He has extensive,specialist knowledge of food services for clients in business and industry,sports arenas,stadiums and conference venues.

  • Prior to joining Turpin Smale,Ian worked for the Compass Group in a senior business development role delivering over £250m of new business.
  •  As Business Development Director for Sodexo UK, Ian led the International Account team for UK based blue chip organisations such as HSBC,BAT and BP.
  •  Working for the Sutcliffe Catering group, Ian had a number of senior regional operations roles, managing food services for clients such as British Airways, Food Motor Company, Du Pont and Procter and Gamble.
  •  Ian is a member of The Institute of Hospitality.

"Ian is extremely personable, positive, self motivated and a good strategic thinker, mixed with sound common sense"

Tracey Fairclough

Tracey has considerable and relevant catering, hospitality and marketing experience – most recently as a commercial director (for 4 years) before becoming a consultant and joining Turpin Smale in 2016. 

  • She's most recently managed Workplace Catering consultancy projects for BNP Paribas Real Estate, Oracle Corporation UK Ltd, Marsh Mclennan & Companies and Capital Group and has pioneered a market benchmark report which means she regularly meets over 20 UK caterers and creates exclusive UK Caterer, UK Food Trends and UK Coffee Benchmark Reports for Turpin Smale clients. She's also spoken at a Women in Hospitality Panel Event (for the Institute of Hospitality) and a Gender Pay Gap Panel Event (for the University of Greenwich) and regularly contributes to other industry publications and boards. 
  • Previous catering highlights include: News Group (creating & selling-in restaurant & coffee bar concepts), Lloyds of London (pioneering the unique One Under Lime Wine Bar concept) and a London-based Australian Bank (creating bespoke catering).
  • Previous to a career in workplace catering, Tracey spent 16 years working for the world’s largest advertising agencies (inc. Leo Burnett and McCann Erickson) developing award-winning advertising campaigns, brand positioning and strategic services. 
  • Tracey is a Member of the Institute of Hospitality, Institute of Promotional Marketing and British Institute of Facilities Management and an Ambassador for The Clink Restaurants. 

""Tracey brings to her work skills from her previous life in advertising and applies it in an unconventional way that breaks the mould of catering consultancy as we know it and by approaching the project from different angles, she engages the caterer and client to challenge them both to break new ground with a fresh approach. It was a delight to work with her.”"

Charles Manners

Charles is hospitality professional with senior management  experience; with clients in the university, commercial, leisure and visitor attractions markets delivering both strategic and operational hospitality consulting projects. A catering and conference consultant since 2000, Charles has worked with a wide range of organisations in the UK and Middle East.

  • Prior to becoming a catering consultant Charles worked for Whitbread PLC, in a variety of senior operations, development and commercial roles all with a marketing focus.
  • Directed the development of a new catering strategy with the formation of Whitbread and Marriott Hotels a business with a £200m turnover.
  • Managed the Country Club Hotels, a group of 20 midmarket hotels and was responsible for managing the development of the Premier Inn brand positioning and product.
  • Charles is a Fellow of the Institute of Hospitality and a non executive director of the Ludlow Food Centre ( , and has recently joined the board of Hope Enterprises ( in Northampton, a social enterprise set up Northampton's Hope Centre which has more than 30 years experience of working with the homeless.

"'Charles offers expertise, insight and a commendable ability to listen and interpret effectively. Invariably Charles will offer his views in a considered, almost understated but effective way. He is certainly one that I would turn to for advice'"

Chris Brown

A catering consultant since 2001 with a specialist knowledge of cafe operations. Experienced in managing bar and restaurant operations, new openings, quality performance measurement and improving profit, in both small and large companies.

  • Director of Food & Beverage Europe with consultancy and quality performance role involving 130 Inter-Continental, Crowne Plaza and Holiday Inn hotels.
  • Managing Director Restaurants and Catering of 250 Le Meridien, Posthouse and Heritage Hotels, responsible for introduction of branded restaurants.
  • Managing Director of Groupe Chez Gerard Restaurants
  • Managing Director of Corney & Barrow Winebars, City of London
  • Catering management of Crockford's Club Casino, The Savoy and Fourways Inn, Bermuda, with training at The Savoy and Claridge's
  • Chris is a non-executive Director of Holkham Estate.

"The advantage of using Chris is that you are dealing with a senior person who has a track record"

Peter Smale

A catering consultant since 1988, Peter has now retired as a full time director, and is now advising the team on an ongoing basis. Peter held several senior positions in operations and marketing in major retail and contract catering companies in UK and Europe.

  • Foodservice Director Sutcliffe Catering, based in the City of London, responsible for 200 locations.
  • Managing Consultant, Greene Belfield- Smith Foodservice Division of Deloitte & Touche.
  • Franchisee running own pizza business. Marketing Director, for Pizzaland and Perfect Pizza restaurants (United Biscuits)
  • Marketing Director, Compass Catering and Vending Services, responsible for marketing, sales, purchasing and development.
  • Marketing Director, Wimpy International fast food restaurants.
  • Marketing management positions in a number of leading FMCG companies.

"The advantage of using Turpin Smale is that you are dealing with a senior person who has a track record"