Catherine has 35 years’ executive-director experience in facilities management, across a wide range of sectors including: education (both local authority and higher education); accommodation; retail; museums and galleries; event venues and healthcare. She can undertake service reviews both at a strategic and operational level across the full range of soft FM services (cleaning, housekeeping, catering, security, grounds maintenance and building management). She has extensive experience of large OJEU procurement projects of both capital builds to the value of £63 million and service contracts to the value of £120 million. She has been responsible for managing 1400 staff and operating £50 million annual turnover organisations.
She has a successful record of turning businesses round and is therefore well placed to support organisations in improving their performance by optimising organisational structures and service provision but most importantly of all focussing on the people who will deliver change.
Catherine is a member of the British Institute of Facilities Management, a Fellow of both the Institute of Hospitality and the Royal Society of Arts, an associate member of Foodservice Consultants Society International and a member of the Professional Speaking Association. She was a former Director of the British Institute of Cleaning, founding member and Chair of the British Association for Cleaning in Higher Education and is a Non-Executive Director of an NHS Foundation Trust. She has a degree in Hotel and Catering Management from the Scottish Hotel School, University of Strathclyde.
""I found Catherine to be a great all-round manager with an eye for detail and a clear sense of direction. She was widely recognised for her work ethic. She worked wonders and had a hugely positive impact on moral during what could have been a difficult time of change. She changed the whole ethos of the customer services division from being the 'poor relations' to being a major contributor to the customer experiences, and a division to be proud of. Catherine was great to work with, always open to new ideas, always willing to help and always totally on top of her brief.""